"I knew that if we just showed up, we might be sitting in the waiting room for two or three hours before seeing a doctor,” says Carol Caporrimo.
Imagine your next visit to the hospital emergency room: You’re lying back in a recliner, watching your favorite television program and enjoying all the comforts of your own living room.
That’s just what Bob Caporrimo experienced with Fountain Valley Regional Hospital and Medical Center, thanks to his wife Carol.
Bob has continuing problems with chronic pain, which Carol monitors. One evening, Bob felt pain in his chest.
“You can never be too careful with chest pain,” says Carol. “He wasn’t in the kind of distress that required an ambulance, but I knew he needed to be seen by somebody other than me.”
Going to the emergency room was the obvious choice, but “from past experience, I knew that if we just showed up, we might be sitting in the waiting room for two or three hours before seeing a doctor,” Carol says.
She remembered reading that Fountain Valley offers InQuicker — the online check-in service for the emergency room. So she went to the hospital’s website and made an appointment for two hours later. In the meantime, Bob waited in his own chair and watched TV, “as comfortable as he could be,” Carol says, and more easily distracted in his own environment.
At the hospital, they waited only 30 seconds before ER staff called Bob into the triage area, where his vital signs were taken. He was then ushered into a private exam room. There, they had another positive experience.
“There have been times, in other medical situations, when I feel like I’m a non-entity,” Carol says. But as Bob’s caregiver, “I’m part of the equation.” The ER physicians “treated me with respect, put me at ease and gave me the confidence that they were going to do everything possible to help my husband.”
She plans to use InQuicker again in similar circumstances, knowing that it makes Bob more comfortable.
“It was so smooth and so seamless,” she says of online check-in. “It was a very, very positive experience.”