Financial Assistance Program
Our hospital is committed to providing quality care to our community. To keep that commitment, we must work with you and your insurance carrier to help manage costs.
Our hospital requests payment for services at the time of discharge from the Outpatient and Emergency Departments. A Patient Access staff member will notify you of your financial obligation, such as insurance co-payments or self-pay responsibility. This will be collected during the discharge process. There are organizations (such as the Health Consumer Alliance at https://healthconsumer.org) that can help you understand the billing and payment process. You can find a list of shoppable services offered by our hospital on our Hospital Pricing Page.
For patients who do not have insurance coverage, there are alternate funding and payment plan options offered by our hospital. Our Patient Access staff will work with you to identify the best payment option based on government or hospital rules and regulations. The following is an overview of the financial assistance programs provided by our hospital.
Eligibility and Enrollment Services (EES)
The Eligibility and Enrollment Services Program is a hospital service provided to you at no cost. You may qualify for government programs, or for coverage thru the California Health Exchange, which would pay for all or part of your hospital and medical expenses. Our Patient Advocates will provide applications and are available to assist you in the application process.
Charity Care Program—Financial Assistance
A Financial Assistance Program is available to patients that do not have the means to pay for hospital expenses and do not qualify for any Medical Eligibility Programs. You may qualify if your household income is below 400% of the federal poverty limit and you are either uninsured or have medical expenses that exceed 10% of your annual household income. To be considered for the financial assistance, you will be required to provide information on your household finances through a confidential Financial Application. Documentation will be requested to verify your circumstances in order to determine eligibility. Please contact EES at (800) 374-4637 for additional information.
Uninsured Discount Program
All Uninsured Patients are eligible for discounts. The discount is similar to rates paid by commercial insurance payors and is offered to you under an Uninsured Discount Program. A non-profit credit counseling service may be available in your area. Outside Assistance Programs For Which You May Qualify:
- Supplemental Security Income
- Temporary Assistance for Needy Families
- County Indigent
- Social Security Disability
- Victims of a Violent Crime Fund
- Medical Low Income Adults
In addition, you may qualify for the Healthy Families Program, California Children's Services program or coverage through the California Health Exchange. In some cases, you may be eligible for coverage through Covered California or Medi-Cal for care that was provided prior to your application to these programs. Your EES representative can provide you with more information.
Contact Information: (800) 374-4637